Chouchoute Chocolaterie

Refund Policy

Chouchoute Chocolaterie aims to provide an excellent service both to our internet and retail customers.  If you have sent or received our chocolates, and are not entirely happy, please contact us and we will do our best to resolve your query or complaint.  We try to respond to all complaints within two working days.

You may cancel your order at any time before it is despatched and we will issue a refund.  At our discretion we may deduct a £2 administration charge from your refund.  Once your order has been despatched, a refund will only be offered for sub-standard or damaged goods, as our products cannot be re-sold if returned, whatever the circumstances.

If your order is  sub-standard or damaged on receipt we will ask you to return the goods to us for a full refund.  The cost of returning unsatisfactory goods will be refunded to you.

In the event that we cannot satisfy your order due to stock unavailability, we will contact you to arrange a replacement or refund.

Returning products under our Refund Policy is the responsibility of the purchaser.  We recommend you use a recorded delivery service as we cannot accept responsibility for return postage costs or items lost or damaged in transit to us.  We are unable to issue a refund for unsatisfactory products and postage until such products are received by us.

We welcome customers to our shop at
Chouchoute Chocolaterie, 40 Great Western Arcade, Birmingham B2 5HU

CHOUCHOUTE DIRECT
0121 314 3472