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Frequently Asked Questions
In this section we include answers to the most frequently asked questions we receive. However, if you do not see the answer to your own question below, please email or call us and we will respond as soon as we can.
- Selecting your chocolates
- Order processing and delivery
- Product and chocolate definitions
- Dietary concerns
- Product storage
Selecting your chocolates
I prefer dark chocolates. Can I make my own selection?
All of our chocolate gift boxes contain an assortment of dark, milk and white chocolates and truffles. If you would prefer to specify a selection of chocolates, eg dark or milk only, just email us after placing your order.
Can I choose chocolates without alcohol?
If you would prefer a selection of chocolates without alcohol please email us after placing your order.
I don't like nuts. Do you offer nut-free chocolates?
All of our chocolates may contain traces of nuts. However, if you simply don't like pralines or marzipan just email us after placing your order.
Order processing and delivery
How can I be sure my order has been received?
On receipt of your order we will send you a confirmation email.
Can I cancel my order?
Once your order payment has been processed it cannot be cancelled.
When will my order will delivered?
Orders received by 12pm Monday to Thursday will be despatched the same day for next working day delivery via Royal Mail's Special Delivery service. Orders placed between 12pm Thursday and 12pm Monday will be despatched on Monday. A Saturday delivery service is available at extra cost. Click here for more Delivery Information.
Can I specify a future delivery date for my order?
Yes. You can specify delivery on any future working day, Tuesday to Friday (or Saturday, at extra cost).
Will someone have to sign for the order when it's delivered?
Yes. We ask that you specify a home or workplace delivery address when you place your order, so that we can ensure it is delivered only to the intended recipient.
To which destinations can you deliver?
We can arrange delivery to any address within the UK mainland or Northern Ireland.
If you specify a delivery address outside of the UK your payment may still be processed; however we cannot fulfil your order and will refund your credit card, less an administration fee of £2.
Do you accept orders from overseas?
Yes, provided that the delivery address is within the UK mainland or Northern Ireland.
Can I order products for delivery to multiple addresses?
Yes. Simply place your order online, then email us with a list of addresses and message card details and we'll do the rest.
If I buy products from this website how can I be sure my credit card details are secure?
All orders are processed by Secpay using SSL software which encrypts information you input. Our security is guaranteed by the certificate provider, Verisign.
I have received a promotional offer code. How do I redeem it?
There is a space to enter your offer code on the 'view cart' page. Promotional discounts apply to the sub-total value of your goods, before delivery costs are added.
I have forgotten my password. How do I log-in to my account?
On the log-in page, enter your email address and click on 'Forgotten password?'. We will email a new password to your registered email address. Use the new password to log in to 'My Account' where you can change the password to something more memorable.
Product and chocolate definitions
What is a ganache?
A ganache is a mixture of chocolate and cream, sometimes flavoured with alcohol or other infusions.
What is a praline?
A praline is a blend of roasted and caramelised almonds and/or hazelnuts, finely or coarsely ground.
What is a truffle?
A truffle, sometimes flavoured with alcohol, is similar to a ganache, but slightly softer in texture.
Dietary concerns
Are your chocolates suitable for someone with a nut allergy?
No, because all of our products may contain traces of nuts.
Are your chocolates suitable for someone on a gluten-free diet?
Yes, our chocolates are compatible with a gluten-free diet.
Are your chocolates suitable for vegetarians?
Yes. None of our products contains animal fats.
Are your chocolates kosher?
No. Although our chocolates are free from animal fats, they do not meet Kosher food specifications.
Are your chocolates suitable for vegans?
No. Our products contain dairy products such as milk, butter and fresh cream.
Are your products suitable for diabetics?
No. Although we carry diabetic chocolate bars in our retail shop these are not currently available in our online shop.
Do your chocolates contain alcohol?
Yes, some of our chocolates contain alcohol. If you would prefer a selection of chocolates without alcohol please email us after placing your order.
Product storage
How do I store your chocolates?
We recommend that you store our chocolates at a temperature between 15° and 20°.
What's the best temperature at which to enjoy your chocolates?
Our chocolates are best enjoyed at a temperature between 18° and 20°. We do not recommend you store them in a fridge; however, during hot spells this may be unavoidable, in which case we suggest you bring them back up to room temperature before eating them.
For how long can I keep your chocolates?
Each of our chocolate selection boxes carries a date label. Because our chocolates are freshly made without preservatives, for your enjoyment we recommend that they are eaten by the date specified, and within five days of opening.
