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On receipt of your order we will send you a confirmation email. If you order before 12pm and request next working day or Saturday delivery, we will despatch via Royal Mail Special Delivery, Royal Mail first class Recorded Delivery or DHL overnight courier. All orders require a signature. Small items will usually be delivered by Royal Mail Special Delivery (to arrive by 1pm). Large or multiple items will usually be delivered by overnight courier (to arrive by 5.30pm). However, we may despatch via Royal Mail first class Recorded Delivery when a courier service is unavailable or too costly. Royal Mail first class Recorded Delivery is not a guaranteed next day service.
In some instances, Saturday orders and orders of multiple items with a total weight over 10kg may incur additional courier charges. Where such charges apply, we will contact you with a revised delivery price and you will have the option to cancel your order if you wish.
|Single item (cost per delivery address)||£5.95|
|Two or more items (cost per delivery address)||£8.95|
|Single item (cost per delivery address)||£13.95|
|Two or more items (cost per delivery address)||£20.95|
|Order Received||Order Despatched||Goods Delivered (by 5.30pm)|
|Monday (by 12pm)||Monday||Tuesday|
|Tuesday (by 12pm)||Tuesday||Wednesday|
|Wednesday (by 12pm)||Wednesday||Thursday|
|Thursday (by 12pm)||Thursday||Friday|
|Friday (by 12pm)||Friday||Monday|
|Friday (after 12pm) to
Monday (by 12pm)
|Order Received||Order Despatched||Goods Delivered (by 1pm)|
|By 12pm Friday||Friday||Saturday|
You can specify delivery of orders on any future day, Monday to Saturday (except bank holidays), within the next three months.
The delivery date shown on the Order Review page and Order Confirmation email is indicative only, and dependent on when you place your chocolates order. For orders placed before 12pm GMT weekdays the earliest delivery date is the NEXT working day. For orders placed after 12pm GMT weekdays the earliest delivery date is TWO working days later.
You may specify a residential or workplace delivery address when you place your order for chocolates by post. If our carrier is unable to deliver your order a card will be left, asking the intended recipient to call to arrange a new delivery time.
All orders require a signature.
We cannot despatch or deliver on Sundays or English Bank Holidays, neither can we deliver on Bank Holidays elsewhere in the UK. Orders received after 12pm on the day before a bank holiday will be despatched on the next working day.
We can arrange next working day or Saturday delivery of consignments up to 2kg in weight to any address within England, Wales, Scotland (excluding Highlands and Islands) and Northern Ireland. Delivery of consignments over 2kg in weight can be sent to any address within England, Wales and Scotland (excluding Highlands and Islands) at our standard charge but next working day or Saturday delivery is not guaranteed. Consignments over 2kg sent to all other parts of the UK can be arranged, but costs and delivery timings may vary. In such instances we will contact you if additional payment authorisation is required, and offer you the option to cancel your order and receive a full refund.
We cannot deliver to a PO box address.
We cannot accept responsibility for a delivery being delayed or unfulfilled as a result of incorrect delivery address or contact details being given when you place your order.
Deliveries to large businesses and hospitals can take longer to reach the intended recipient, as signed-for packages may be distributed via a mail room. Our next day delivery guarantee applies to receipt of the goods at the specified delivery address, not necessarily the intended recipient.
All deliveries require a signature. If no one is available to sign for a delivery our carrier will leave a card for the intended recipient to arrange re-delivery at no extra charge. In the event that your order is returned to us undelivered we will contact you to arrange re-delivery, but a repeat delivery charge is payable.
We will endeavour (but cannot guarantee) to despatch and deliver your goods on the date requested. We are at the mercy of both the internet and goods carriers and things may sometimes go wrong.
If you have any queries about our chocolates by post delivery service, or experience a problem with it, please call us on 0121 314 3472 and we'll do our best to help you.
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